DY365 Customer Insights – Journeys Overview
Learn segments, journeys, consent, and email design in Dynamics 365 Customer Insights – Journeys
DY365 Customer Insights – Journeys Overview udemy course
Learn segments, journeys, consent, and email design in Dynamics 365 Customer Insights – Journeys
DY365 Customer Insights – Journeys Overview is designed for business users, functional consultants, and CRM professionals who want to start using Dynamics 365 Customer Insights – Journeys with confidence.
Whether you're completely new to the platform or looking to sharpen your skills, this course walks you through the most important tools and features to help you create effective, real-time marketing journeys.
You'll learn how to:
Navigate the interface and set up your environment
Create and manage audience segments based on live data
Design responsive emails, templates, content blocks and SMS
Build automated journeys triggered by customer actions
Stay compliant using consent and preference tools
Track performance using built-in analytics and reporting
By the end of this course, you’ll be ready to start building your own journeys, managing campaigns, and improving engagement without needing a technical background.
You’ll also get access to:
Practical walkthroughs and step-by-step demos
Real marketing examples you can apply in your role
Templates and tools to help you get started faster
Efforts required to understand the platform and be hands on.
- 10 hrs
Microsoft resources provided in each module - learn as you create with the modules.
If you're ready to unlock the value of Customer Insights – Journeys, this course is for you.
Thank you !!
