Micro Practice Tests: ServiceNow Virtual Agent (VA)

Micro Practice Tests: ServiceNow Virtual Agent (VA) udemy course

Prepare for ServiceNow Virtual Agent (VA) and Natural Language Understanding (NLU) exam with explanations (unofficial)

Exam Purpose

Prepare for the 'ServiceNow Virtual Agent (VA) and Natural Language Understanding (NLU)' exam with the most comprehensive set of practice questions with detailed explained answers, all built in the latest ServiceNow release!

The Virtual Agent Micro-Certification exam certifies that you have the skills and essential knowledge to contribute to the configuration, implementation, maintenance, and administration of the Virtual Agent application.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. This course should not be considered an official study or exam material and should only be used to practice for the micro-certification exam.

Exam Scope

• Implementing Virtual Agent (50%)

• Implementing Natural Language Understanding (NLU) (50%)

Simulation Exam Structure

To achieve the 'ServiceNow Virtual Agent' micro-certification, you should undertake a simulation-based exam that is 60 minutes long and consists of approximately (14) tasks. For each task on the examination, you must complete the assigned work within a task and validate it.

The assessment simulator allows you to demonstrate your knowledge by reading a scenario, completing the work to meet a set of requirements based on the scenario, and verifying that your work is done correctly.

Preparation Exam Structure

There are additional practice questions for you to prepare for the simulation exam, which follow the same scope, number, and weighting. Like the simulation exam, the preparation exams are non-proctored, 60 minutes long, and consist of approximately (14) questions.

For each question on the preparation examinations, there are multiple possible responses. You should review the response options and select the most correct answer to the question.

• Multiple Choice (single answer)

  For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response that most accurately answers the question.

• Multiple Select (select all that apply)

  For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

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Disclaimer: This course is not affiliated with or endorsed by ServiceNow. ServiceNow® is a registered trademark of ServiceNow, Inc. All other trademarks are the property of their respective owners.